Shipping Policy

Effective Date: April 21, 2026

Gardlio LLC (“we,” “us,” or “our”) is committed to delivering your orders quickly and reliably.

1. Shipping Locations

We currently ship within the United States only. We do not offer international shipping at this time.

2. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with tracking details.

3. Shipping Methods & Delivery Time

• Standard shipping typically takes 3–7 business days after processing.
• Delivery times may vary depending on your location and the shipping carrier.

4. Shipping Costs

• Shipping costs are calculated at checkout unless otherwise specified.
• We may offer free shipping promotions on selected orders.

5. Order Tracking

A tracking number will be provided via email once your order has shipped.

6. Shipping Delays

We are not responsible for delays caused by:

• Shipping carriers (e.g., USPS, UPS, FedEx)
• Weather conditions or natural events
• Incorrect or incomplete shipping information provided by the customer

7. Incorrect Address

Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, additional shipping fees may apply.

8. Lost or Stolen Packages

Gardlio LLC is not responsible for packages marked as delivered by the carrier.
If your package is lost or stolen, please contact the carrier directly.

9. Contact Us

For shipping-related questions:

Email: info@gardlio.com
Phone: (435) 282-8472

Return & Refund Policy

Effective Date: April 21, 2026

Gardlio LLC wants you to be satisfied with your purchase.

1. Return Eligibility

We accept returns within 30 days of delivery if:

• The item is unused and in original condition
• The item is returned in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Used, worn, or damaged items not caused by our error

3. How to Initiate a Return

To start a return:

1. Email info@gardlio.com with your order number
2. Wait for return authorization and instructions
3. Ship the item back as instructed

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping charges are non-refundable

5. Refunds

• Once your return is received and inspected, we will notify you
• Approved refunds will be issued to your original payment method within 5–10 business days

6. Exchanges

We replace items only if they are defective or damaged.
Contact us at info@gardlio.com to request an exchange.

7. Damaged or Incorrect Items

If you receive a defective or incorrect product:

• Contact us within 7 days of delivery
• Provide photos and order details
• We will resolve the issue at no extra cost

8. Order Cancellations

Orders may be canceled within 24 hours of purchase.
After that, orders may already be processed or shipped.

9. Contact Information

Gardlio LLC
957 S Mcclelland St
Salt Lake City, UT 84105
United States

Email: info@gardlio.com
Phone: (435) 282-8472